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Fast Isn't the Same as Valuable. Are Your Metrics Telling the Difference?

Most legal teams track what's easy to count — contract volume, turnaround times, requests handled. It feels like proof you're moving fast. But raw throughput is exactly what keeps Legal in the "cost center" box. Being busy isn't the same as moving the business forward.

Our Speedy GC 2026 Report cites that 83% of GCs say their day-to-day is more operational than they'd like. The metrics you're tracking are part of why.

What's inside?

01

The 5 Metrics to Retire
Why "Requests Handled" makes you look busy and keeps you reactive — and what real speed looks like instead.

02

The Outcome Shift
How to move from "we cleared the queue faster" to "we accelerated £1.2M in revenue."

03

Culture over Dashboards
Why the fastest legal teams aren't the ones with the prettiest dashboards — they're the ones embedded in the business.

"If the legal function isn't aligned to what the organization is trying to achieve, metrics become noise."
Sarah Irwin
Phil Redhead
Head of Legal Recruitment, Leonid Group Ltd
“The biggest shift is moving from a ‘tool-first’ mindset to a ‘problem-first’ one... AI isn’t magic dust; it’s a strategic enabler that amplifies good processes and exposes weak ones.”
Alessandra Colaci
Alessandra Colaci
CEO and Founder, Legal +AI
“A fancy CLM or AI system will merely automate whatever process you've got - good or bad. The real competitive advantage comes from smart process design, clear roles, and aligning legal and business teams before technology.”
Lucy Bassli
Lucy Bassli
Former AGC, Microsoft
“ROI starts with identifying the exact pain point you want to solve — deal velocity, risk calibration, visibility, or business enablement. Without that clarity, you're fishing in the dark, no matter how shiny your tools are.”
Akshay Verma
Akshay Verma
Chief Operating Officer, SpotDraft

Ready to shift Legal from "Help Desk" to "Strategic Partner" — at the speed the business actually needs?