We ask for and collect certain information (specified in Section 2) about you when you use the Services. This information is necessary for the adequate performance of our obligations towards you and to allow us to comply with our legal obligations. Without this information, we may not be able to provide you access to and allow the use of the Services.
We collect the following broad categories of information from you (collectively referred to as “Information”)
“Personally Identifiable Information” – information that could be used to identify you such as, your name, email address, age, gender, internet protocol (IP) addresses, demographic data and other similar information;
“Sensitive Personal Information” – such as records of call logs, message logs, passwords, and payment related information;
“Non-Personal Information” – information that cannot be used to identify you such as the webpages that you have viewed and your usage patterns, including certain types of device information;
Information we automatically collect from your use of the Platform: When you use the Platform, we automatically collect information, about the functionalities you use on the Platform and how you use them. This Information is necessary for the effective performance of the contract between you and us, to enable us to comply with legal obligations given our legitimate interest in being able to provide and improve the functionalities relating to the Platform and the services.
Geo-location Information: When you use certain features of the Platform, we may collect information about your location such as your IP address, which in turn would enable us to infer your city, region/state, country, continent, Internet Service Provider (ISP), longitude/latitude coordinates of location, type of connection (residential, business, etc.), and name of the organisation that owns the connection (i.e., if it is a business connection or not).
Usage Information: We collect Information about your interactions with the Platform such as the pages viewed on the Platform and the User Account dashboard, content created or uploaded through use of the Platform and services.
Log File and Device Information: When you use the Platform, we automatically collect and store certain information in server logs. This includes details of how you used the Platform, such as access to your User Account, certain information that your web browser sends whenever you visit any website, internet protocol address, information inferred from your internet protocol address like location, ISP details, device information such as hardware configuration and operating system, browser types, referring / exit pages and URL’s, number of clicks, domain names, landing pages, pages viewed and other such information. We do not link this automatically collected data to Personally Identifiable Information.
Cookies and Tracking Technologies: We collect device specific information (such as your hardware model, operating system version, unique device identifiers). The Company may associate your device identifiers with your User Account. You may decline these cookies by changing your browser settings, if permitted. However, do note that this may impact certain features of the Platform or your experience in using the Platform.
All the Information provided to the Company by you, including Personally Identifiable Information or any Sensitive Personal Information, is voluntary. You understand that the Company may use certain information of yours as provided in Section 3 below.
We will use the Information collected from you for the following purposes:
You hereby acknowledge and agree to the Company using your Information for the foregoing purposes. Except as otherwise provided herein, we will not disclose, publish, sell, rent, market or share with any third party your personal information without your express consent.
We share Information about you for the following operating and maintaining the Services:
To conduct Analytics
We are always looking for ways to make our Services smarter, faster, secure, integrated, and useful to you. We use collective learnings about how people use our Services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the Services. We also test and analyze certain new features with some users before rolling the feature out to all users. We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other pseudonymised information for compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
For Customer Support:
We use your Information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services.
For Legal Reasons:
We will also share Information including personal information with individuals or entities to the extent it believes in good faith it is required to:
ensure compliance with law/ regulations and/or pursuant to enforceable orders of government, law enforcement or regulatory authorities;
address fraud, security or technical issues;
protect against harm to the rights, property or safety of the Product, its other users or the public as required or permitted by law.
For Effective Provision of Services:
We may share your personal information to our employees, contractors and agents or to our affiliates (and their employees, contractors and agents) who need to know the information in order to provide Services to you and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Spotdraft uses industry standard physical, technical and administrative security measures in accordance with all security standards required under applicable law to safeguard and keep secure your Information. We conduct periodic reviews of our security measures pertaining to our information collection, storage, to guard against unauthorized access to systems.
Given the nature of internet transactions, Spotdraft does not take any responsibility for the transmission of information including User Information shared by you. Any transmission of User Information on the internet is done at your risk and Spotdraft shall not be responsible for the circumvention of the privacy settings or security measures either by you or any third party.
When you enter User information (such as log in credentials) in respect of your User Account (“User Information”) or when you upload any Information through the use of the Platform, we take reasonable efforts to ensure that your User Information and all other information submitted by you is safe and secure; however, the Company makes no representation, warranties or other assurances that the security measures are adequate, safe, fool proof or impenetrable.
As a User of the Services, you have the responsibility to ensure data security. You should use the Services responsibly and not share your User Information including your username or password or account information with any person. Do remember that you are solely responsible for all acts done under the account registered to you.
Data Retention and Data Deletion
Request for Deletion
If you no longer want to use our Services and want your User Account/ personal information to be deleted, you may contact us at email@example.com to request that your User Account be deleted. Your User Account and, subject to our data retention obligations, all your personal information will be deleted within a period sixty (60) days from the date on which you request deletion thereof.
Deletion on Account of Non-Use
In the event you do not use/ access the Services or your User Account for a period of twelve (12) months, we will delete your User Account and all your personal information.
If you wish to avail the Services once your User Account is deleted pursuant to non-use or pursuant to your request, you will have to sign-up as a new User.
Rectification of Inaccurate or Incomplete Information
You can change, alter, modify your account Information (including User Information) at any time by e-mailing us at firstname.lastname@example.org. However, please note that in the event you alter, or update or delete your account information, we cannot ensure the continuity or quality of the Services being provided to you.
Spotdraft may permit or deny modification of any Information, to the extent such information is required by it order to be compliant with and observe applicable laws. You have the right to ask us to correct inaccurate or incomplete personal information concerning you (which you cannot update yourself using your User Account).
Data portability is the ability to obtain some of your information in a format you can move from one service provider to another. Depending on the context, you may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
Withdrawing Consent and Restriction of Collecting Data.
Where you have provided your consent to the collecting of your personal information by Spotdraft, you may withdraw your consent at any time by sending a communication to Spotdraft at email@example.com specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. However, please note that in the event you withdraw your consent, we cannot ensure the continuity or quality of the Services being provided to you.
If you wish to place a complaint with regard to privacy requirements or laws, access any of your Information or would like to update or correct any errors in your User Information, please contact our Data Protection Officer/Grievance Redressal Officer: Romit Raj at firstname.lastname@example.org so that we can consider and respond to your request.
The Services are only intended for Users who are of 18 (Eighteen) years of age or older (or the age of majority in their country of use) and otherwise competent to contract. If you are not of the requisite age, you are not to provide any User Information or other information. Spotdraft shall have the right to revoke the provision of Services and delete accounts of Users not compliant with the aforesaid requirement without notice.