Helped the team support internal customers
Made adoption easier for the sales team
Configurable workflows and Word integration eliminated manual handoffs
How It Started
While looking for a CLM, Abnormal Security sought a CLM partner, not just a vendor, but a partner. One of the requirements was a CLM that could automate support workflows, simplify contract processes, and back it up with exceptional service. Pricing aligned, and SpotDraft’s reputation for 24/7 responsiveness sealed the decision.
Watch what our partners at Abnormal Security have to say
Challenges
- Support Gaps: Internal customers had urgent requests and it was difficult to find solutions for this outside of work hours. That is why 24/7 support was not as a bonus add-on for CLMs they were evaluating, but rather, a requirement.
- Manual Processes: The legal and business teams at Abnormal Security relied on manual processes for contracting. Legal spent hours uploading and downloading contracts just to edit and send redlines.
- Low Adoption: The previous CLM tool that they were using failed to win over business users, creating bottlenecks.
How SpotDraft Solved It
- 24/7 Partner-Led Support: No more unanswered tickets and no more delays. Experts are always available according to your work hours. What’s more, SpotDraft also has a dedicated Customer Success Manager (CSM), which makes adoption and resolution infinitely easier.
“Being able to access the team 24/7 has been a game changer in our ability to support our internal customers in the best way possible.”
— Susan Koenig, Senior Legal Operations Manager, Abnormal Security
- Native Salesforce Experience: Contracts live in CRM, driving immediate adoption. Sales team members can directly create contracts, without leaving Salesforce or having to learn a new tool.
“Our users found SpotDraft so intuitive that adoption was effortless and we’ve seen a huge improvement in efficiency between Sales and Legal.”
— Susan Koenig, Senior Legal Operations Manager, Abnormal Security
Automated Approval Workflows: Zero‑click routing of contracts through legal review and e‑sign.
Word Integration: Edit and redline within SpotDraft, eliminating manual file handling.
Real-Time Dashboards: Status, bottlenecks and next steps visible to all teams at once.
Seamless UI: Intuitive design meant minimal change management for Abnormal Security's users.
“The one word I’d use to describe SpotDraft is ‘seamless’: from implementation through handoff, it truly couldn’t have been a more seamless process.”
— Susan Koenig, Senior Legal Operations Manager, Abnormal Security
