Speakers

Michael Moore

VP, Head of Legal, Company Secretary, Glean

Sarah Gatti

Head of Legal, Zappi

Moderator

Akshay Verma

Chief Operating Officer, SpotDraft

Webinar Recap & Key Takeaways

The most common complaint from the C-suite isn't that Legal is wrong, but that Legal is slow. As organizations scale, the manual processes that worked for a small team become the primary friction points for the entire company. When legal departments fail to engineer speed into their workflows, they lose their seat at the strategic table and are viewed strictly as a cost center.

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This session, hosted by SpotDraft and In-House Connect, brought together senior legal leaders for a practical conversation on engineering speed into the department. This was not a theoretical discussion on digital transformation, but an honest reckoning with the structural friction that prevents Legal from being viewed as a credible business partner.

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The session covered how to identify the specific 20% of workflows causing 80% of departmental delays, the language legal leaders can use to frame "velocity" in terms that resonate with the C-suite, and the practical steps to move low-complexity work off the senior team’s desk. Attendees left with a roadmap to move from being a reactive service center to a high-velocity business enabler.

Session highlights:

^3:30 Sarah Gatti reframes the speed debate -legal's job is sometimes to slow the business down, but good lawyers grease the wheels without taking on unnecessary risk.

^6:56 Michael Moore identifies the real bottleneck - requests arrive without enough context, turning every legal question into homework before the actual work begins.

^17:06 Michael shares how AI analyzes past legal requests to identify what's repeatable and ready to be removed from legal's plate entirely.

^24:53 Michael introduces "cache thrash" — the hidden cost of constant context-switching, and how batching requests by category using AI cuts it dramatically.

^33:43 Michael reveals how tracking where time actually sits - with legal, counterparty, or business - gives legal the data to push back when sales calls them slow.

^37:38 Sarah argues that consolidated intake and self-serve together eliminate more bottlenecks than any other initiative a legal team can implement.

^46:18 The panel closes on legal velocity and revenue — both agree: where legal speed meets sales velocity, deals close faster.

"Legal is very good at doing things, but legal is often not very good at explaining what they're doing in business terms. If you want to accelerate your impact, learn to speak business — convert the legal activity we do into plain Jane business terms." — Michael Moore, GC, Glean

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Speakers