Doctor, Who's In Charge Here?
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Webinar Recap & Key Takeaways
When a CEO asks "which contracts are affected?" during a business disruption, the data exists but the answer often doesn't. This session, a collaboration between WorldCC and SpotDraft, brought together legal and commercial leaders to unpack why contracts that should function as operating instructions are instead treated as static legal records, scattered across an average of 24 disconnected systems.
The panel walked through the findings of a joint WorldCC-SpotDraft report on commercial intelligence, exploring why most organizations are negotiating the wrong terms, why over 90% of business users find contracts hard to understand, and why AI alone can't fix what is fundamentally a data and design problem. The conversation moved from diagnosis to practice, examining who should actually own "commercial intelligence" inside an organization and how legal teams are evolving from gatekeepers into enablers of faster, more confident business decisions.
Session highlights:
3:16 Sally Guyer opens with the report's central scenario - a CEO asks which contracts are exposed, and the organization can't answer quickly.
8:01 Sally introduces the core reframe - shifting contracts from "filing cabinet" documents to "instrument panel" operating instructions.
13:01 Sabrina shares a striking stat: 84% of respondents believe they're negotiating the wrong things.
17:35 Sally explains why contracts are built this way - legal is trained to optimize for defensibility, not business outcomes.
21:14 Cleo Becker (CLO, DOT) shares how in-house expectations have shifted toward commercial viability and faster turnaround.
32:52 The panel debates three ownership models for commercial intelligence - legal leads, legal enables, or a dedicated office.
43:26 Cleo shares the three questions she'd want AI to instantly answer from her contracts.
49:05 Cleo predicts how legal teams will evolve over the next 3-5 years - more technical, more accountable.
"If you bolt AI onto a broken system, you don't fix the system. You just industrialize the confusion." — Sabrina, Regional Director EMEA, SpotDraft
Watch the webinar now!
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