Introduction: 0:00
- Introducing Sagi Eliyahu, CEO and co-founder of Tonkean, an enterprise intake orchestration platform for legal teams and more.
- This episode is co-hosted by Spotdraft COO Akshay Verma.
- Becoming a diehard 49ers fan after immigrating to the United States later in life.
- Drawing analogies between football and business strategy.
Understanding how the immigrant experience shapes your business acumen: 6:16
- Moving to Silicon Valley from Israel after his startup employer was acquired by a US company.
- Turning a dream of relocating to SF as a young entrepreneur into a reality.
- Recognizing the overlap between immigrant communities and entrepreneurs.
- Bringing resourcefulness, experience, and a fresh perspective.
- Gravitating to an area that attracts ambitious, like-minded individuals with shared goals.
Founding Tonkean and focusing your sales efforts on legal: 15:13
- Finding an unexpected route to developing a product for legal.
- Emphasizing your company’s point of view over your business idea.
- Creating a tech product at Tonkean that focuses on people, not data.
- Shifting into the legal space after recognizing the need to address problem areas orchestrate siloed operations.
Defining process orchestration and contrasting it with automation: 21:13
- Imagining processes like an orchestra that unites the independent efforts of different instruments.
- Discerning when people use “process automation” to refer to digitizing tasks, as opposed to taking something manual and making it automatic.
- Comparing complex legal processes to an assembly line.
- Expanding your understanding of process to include intake requests and contract completion.
- Orchestrating dependencies as automated work shifts from one team to another.
- Discussing orchestration difficulties at Facebook.
Working with customers to orchestrate processes: 26:26
- Identifying challenges encountered by early tech adopters and large organizations.
- Optimizing intake procedures as a company becomes more complex and integrates more products into their workflow.
- Viewing legal as a customer support function and drawing connections between legal intake and customer support tiers.
- Incorporating legal policies written on paper into your automated workflow.
Taking a pragmatic approach to using AI and machine learning: 36:44
- Viewing AI as the latest iteration in a timeline of technology.
- Designing systems that allow AI to take care of simple processes, aid in simple requests, and free up staff to better connect with clients.
- Considering AI as an employee whose tasks and access are given a definitive scope that incorporates a review mechanism.
- Arguing against the popular belief that AI will replace human jobs.
Contemplating when data sets will be strong enough to give AI reliable judgment: 45:15
- Understanding the necessity for human judgment to assess data and outcomes.
- Acknowledging that the corporate world changes faster than policies and laws.
- Identifying the tasks, like reviewing NDAs, that AI can already accomplish.
- Asking AI to complete tasks versus asking AI for strategic advice.
- Finding scalable ways to leverage the flexibility that AI offers.
- Changing your understanding of jobs as tasks that can be replaced.
- Considering ways to use AI to replace the RFP process.
Book recommendations: 58:12
- Elon Musk by Walter Isaacson.
What you wish you had known as a young founder: 1:00:55
- Fully realizing the concept of being early to the market.
- Understanding how far your vision is from the market and when it will become the norm.
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